Terms and Conditions

Service Terms

At Primrose Heal, we prioritise your health and well-being. By engaging with our services, you agree to comply with our terms and conditions, which govern your use of the health and wellness offerings provided. It's essential to read through our policies carefully, as they outline your rights, responsibilities, and our obligations to you. If you have any queries or require clarification on any section, please feel free to contact us before your first appointment. Thank you for choosing Primrose Heal for your health journey.

Privacy and Confidentiality

We value your privacy and are committed to protecting your personal information. Any data collected during your interactions with us will be treated with utmost care and in accordance with relevant data protection regulations. We utilise industry-standard security measures to safeguard your information. At Primrose Heal, we ensure that your health records and personal details remain confidential, and we will only share them with your consent or as required by law. Your trust is paramount to us, and we strive to maintain it at all costs.

Cancellation and Rescheduling Policy

We understand that life can be unpredictable. If you need to cancel or reschedule your appointment, please notify us at least 24 hours in advance. This allows us to offer your slot to another client who may need it. Cancellations made with less notice may incur a fee. We appreciate your understanding and cooperation in helping us manage our schedule efficiently, ensuring that all clients can access the services they need.